1:50 – How Ed became to be known as “The Zen Builder.”
4:00 – The reason why so many issues arise between clients and their builders.
6:45 – The four types of most difficult clients and the strategies for successful relationships with them.
16:10 – When and why you should turn down a potential client.
19:20 – Tricks to managing client expectations (the prototype explanation, the emotional home owner).
26:20 – The importance of weekly meetings with clients.
27:50 – The construction kickoff meeting and what is discussed.
29:43 – Setting expectations for text and email responses.
33:10 – Creating your homeowner’s manual.
34:35 – Using an up front questionnaire.
37:10 – The benefits of cloud-based project management software.
44:20 – The features of three different programs: Co-Construct, Builder Trend, and UDA.
46:22 – The biggest pitfall with the cloud-based systems and the best way to roll one out.
48:50 – Setting client expectations regarding the construction schedule.
51:22 – Why Ed favors cost-plus over fixed price contracts.
55:00 – Finding Ed online.